Return Policy

Returns 
We take great pride in all of the products we sell on our site.  If you have are unhappy with any product you purchase from us, just return it back to us within 30 days for an exchange or refund.   Items beyond 30 days must have approval before they are returned.   It is our hope that you find all our products to be of this highest quality and your satisfaction is paramount to our success!


Treats cannot be returned if they have been opened.   Please contact us if you have an issue with anything that would be considered edible.


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at store@alspalspetplace.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@alspalspetplace.com and send your item to: 3734 N Croswell, Springfield MO 65803, United States. 

Shipping 
To return your product, you should mail your product to: 3734 N Croswell, Springfield MO 65803, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.